Shipping Policy

Effective Date: March 12th, 2026
Last Updated: March 12th, 2026

At The Flannel Bear, we work hard to pack and ship your order with care. Because many of our products are handcrafted in small batches, processing times may vary slightly, but we always do our best to get your order out as quickly as possible.

Order Processing

Please allow 2–5 business days for order processing before shipment. Orders are typically processed Monday through Friday, excluding weekends and holidays.

During peak seasons, product launches, promotions, or holidays, processing times may be longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.

Shipping Rates and Methods

Shipping rates are calculated at checkout based on your location and the shipping method selected.

Available shipping options may vary depending on your order size, destination, and carrier availability.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

  • Standard Shipping: Approximately 3–7 business days
  • Expedited Shipping: If offered at checkout, delivery times will vary by carrier and destination

Please note that delivery estimates are not guaranteed and may be affected by weather, holidays, carrier delays, or other factors outside our control.

Shipping Confirmation and Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information, if available.

Please allow up to 24–48 hours for tracking updates to appear after your package has been scanned by the carrier.

Incorrect Shipping Information

Please make sure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error in your shipping information, contact us as soon as possible at info@theflannelbear.com. We will do our best to update the order before it ships, but we cannot guarantee changes once the order has been processed.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is outside of our direct control. The Flannel Bear is not responsible for lost, stolen, or significantly delayed packages caused by the shipping carrier, but we will do our best to help you track the shipment and provide support where we can.

If your tracking shows that your package was delivered but you did not receive it, please first check with household members, neighbors, or your local carrier office.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery at info@theflannelbear.com with your order number and photos of the damaged item and packaging. We will review the issue and work with you on a replacement or other appropriate resolution.

Domestic Shipping

We currently ship to addresses within [the United States / the United States and select regions]. If you have questions about shipping availability, please contact us before placing your order.

International Shipping

[Choose one and delete the other]

Option 1: We do not currently offer international shipping.

Option 2: International shipping may be available to select destinations. Customers are responsible for any customs fees, duties, taxes, or import charges required by their country.

Returned Packages

If a package is returned to us because of an incorrect or incomplete address, failed delivery attempts, or refusal of delivery, we may contact you to arrange reshipment. Additional shipping charges may apply.

Questions?

If you have any questions about shipping, please contact us at info@theflannelbear.com.