Return Policy

Effective Date: March 12th, 2026
Last Updated: March 12th, 2026

At The Flannel Bear, your satisfaction matters to us. We want you to feel confident shopping with us, and we will do our best to make things right if there is an issue with your order.

Our Promise to You

If something is not right with your purchase, please contact us within 30 days of delivery at info@theflannelbear.com. Depending on the situation, we may offer a replacement, store credit, or a refund.

Returns, Replacements, and Refunds

Because our products are personal-use home fragrance items, we are not able to restock or resell used products.

  • Unused items: If your item is unused, unlit, and in original condition, it may be eligible for return or exchange.
  • Damaged or incorrect items: If your order arrives damaged or you received the wrong item, please contact us within 30 days and we will work with you to make it right.
  • Used items: Used or lit items are generally not eligible for return or exchange unless they arrived damaged or there is a product issue.

How to Request a Return or Refund

To request help with your order, email info@theflannelbear.com and include:

  • Your full name
  • Your order number
  • A brief description of the issue
  • Photos, if the item arrived damaged

We may ask for additional information to review your request.

Refund Process

If a refund is approved, it will be issued to your original payment method. Please allow 3 to 5 business days after approval for the refund to appear, though timing may vary depending on your bank or card provider.

Order Changes and Cancellations

We work quickly to process and prepare orders, so we may not be able to change or cancel an order once it has been placed. If you need help, contact us as soon as possible and we will do our best to assist.

Shipping Delays

If there is a delay in shipping your order, we will contact you with an update. If you choose not to wait for a delayed order, you may request cancellation of the unshipped portion of your order for a refund, where applicable.

Return Shipping

If a return is approved for an unused item, the customer may be responsible for return shipping costs unless the return is due to our error or the item arrived damaged.

Non-Returnable Items

The following items are generally not eligible for return:

  • Used or lit candles
  • Used home fragrance products
  • Final sale or clearance items, if marked as such
  • Gift cards, if offered

Questions?

If you have any questions about this Return Policy, please contact us at info@theflannelbear.com.

We may update this Return Policy from time to time without prior notice. Any changes will be posted on this page with an updated effective date.