Contact Information

We are a company built on trust and the general public is supposed to trust us. We love hearing from you and welcome your questions as well as your comments. Please contact us via the methods listed below and we will get back to you as quickly as possible. We also have a list of questions and answers which we often get the most. If for any reason, you don’t see what’s on your mind, then kindly reach out to us by phone, email, text or WhatsApp.

Mailing Address: In North America:

Executive Airport Shuttle
P.O.Box 6262
Springdale, AR. 72766. USA

In Cameroon:

Executive Airport Shuttle
P.O.Box 3974
Douala, Cameroon.

Speak with a Customer Service Representative

Phone Numbers: In North America
+1-404-900-6885
Text or WhasApp: +1-812-841-1990

In Cameroon

Phone, Text or WhatsApp +237 678-46-75-54

Phone Number for German residents & Travelers to Douala:
Toll Free 0-800-181-6618.

Email: QualityService@DoualaDirect.com.

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FAQ’S

How Do I contact Customer Service?

You can call any of the phone numbers listed above or send an email or whatsApp us in Cameroon or north America. We will do our best to answer your questions quickly.

What forms of payment do you accept ?

If you booked your ride in North America before traveling to Douala, you can pay by credit or debit card, Zelle-Pay or PayPal. In Douala we accept cash only. US Dollars, Euros or XAF exact change.

Where will the driver pick me up at Douala airport. ?

Our driver will pick you up in front of the building and you will not have to go through the gates and be harassed by 50 kids wanting to carry your bag. Do not worry, we will also drop you off at the front of the building on your trip out of Douala.

What if I arrive and the driver is not there ?

Our goal is to under promise and over deliver on your expectations. Our driver will be there an hour before your plane lands. If you need to call us for any reason, please call our local number [ +237] 678-46-75-54. If you have any concerns.

Can I make a phone call to the USA or Canada ?

Yes we provide free calls to the USA or Canada, just ask the driver to use our phone.

On my trip out of Douala how will the driver locate me for my ride to the airport ?

We recommend you let us know your departure date and notify us at least 24 hours in advance. Tell us your location and we will pick you up. We will like to drop you off at Douala International Airport at least 3 hours before your flight if possible.

During my stay in Douala, can I use your service to get around town?

Yes you can. We are the taxi alternative in Douala and we provide discrete rides. For a small fee, we will shuttle you across town in our late model air conditioned vehicle.

How Do you protect my privacy and personal information ?

We take privacy very seriously and for that reason, we use industry-standard encryption on our website so that third parties cannot intercept your data.