Do you ship worldwide?
Currently, we ship exclusively to addresses within the United States. While we’re unable to offer worldwide shipping at this time, we’re dedicated to providing exceptional service to our customers within these regions. Stay tuned for any updates on our shipping policy as we strive to expand our reach in the future.
What is your average turnaround time?
Our average turnaround time is typically 3-4 weeks from the date of order placement to delivery. Please note that this timeframe may vary depending on factors such as product availability, customization requests, and shipping destination. Rest assured, we’re committed to ensuring your order is processed promptly while maintaining the highest standards of quality. Should you have any specific concerns or urgent requests, feel free to Contact Us and we’ll do our best to accommodate your needs.
What are my payment options?
We offer a variety of convenient payment options to suit your preferences. You can securely complete your purchase using all major credit cards, ensuring a smooth and hassle-free transaction. Additionally, we accept PayPal, providing an extra layer of security and flexibility for online payments. With these trusted payment methods, you can shop with confidence knowing that your transaction is protected.
How do I know if my order has been shipped?
Once your order has been shipped, you’ll receive a confirmation email containing tracking information. This allows you to monitor the progress of your package every step of the way. If you have any concerns about your order or encounter any difficulties with tracking, feel free to Contact Us for assistance. We’re here to ensure a seamless and transparent shopping experience for you.
How should I clean my custom sneakers?
Proper care ensures your custom sneakers stay looking fresh for longer! Avoid harsh chemicals or abrasive cleaners, as these can damage the custom design.
For tougher stains, use a soft-bristled brush and a Sneaker Cleaning Product using gentle scrubbing motions. Allow your sneakers to air dry naturally, away from direct heat sources.
Our paint is crack and water resistant, but for extra protection we suggest using a waterproof/stain resistant Protection Spray.
To help prevent creasing we recommend Crease Preventers and Shoe Trees.
With regular cleaning and care, your custom sneakers will continue to turn heads for years to come!
If I order the wrong size on a custom order, can I get a refund or exchange?
Due to the personalized nature of custom orders, we’re unable to offer refunds or exchanges for incorrect sizing. We highly recommend double-checking your measurements before placing your order to ensure the perfect fit.
If you have any concerns about sizing or need assistance with selecting the right size, please don’t hesitate to Contact Us before finalizing your purchase. We’re here to help you make informed decisions and create custom products that exceed your expectations.
Can I request my own design?
Absolutely! We welcome custom design requests to cater to your unique style preferences. Whether you have a specific design in mind or want to personalize your clothing with your own artwork or logo, we’re here to bring your vision to life. Contact Us to discuss your ideas, and let’s create something truly special together!